MRD HSS Pass Internal Non NYC Internal Testing 7.7.2026

Tampa, Florida

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for processing First Mortgage loans approved by an Underwriter. Key responsibilities include utilizing automated underwriting systems and decisions, approving conditions within entry level credit authority, and completing final loan approval prior to closing. Job expectations include maintaining a high level of customer service with internal and external partners and proactively resolving transactional issues. This position may be responsible for the provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential mortgage loan originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.

Responsibilities:

Maintains a high level of customer service
Manages a pipeline of approved loan applications
Manages and prioritizes tasks in preparation for closing within Service Level Agreements
Validates Automated Underwriting System input and results
Clears conditions and completes the final loan approval
Calculates wage earner income and assets
Analyzes collateral documentation to ensure adherence to guidelines

Required Qualifications:

Minimum of one year processing experience
Customer service experience
Knowledge of conventional and/or government guidelines
Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending
Ability to manage a heavy pipeline of 50 plus loans
Strong written and oral communications skills
Ability to use telephone communication skills with customers
Teamwork and customer service skills a must
Self-motivated and highly organized
Ability to prioritize multiple competing tasks and manage time effectively in a fast-paced environment
Flexibility to work extended hour during heavy workload periods
Computer proficiency including high comfort level with Microsoft Office product suite
Math Proficiency
Credit documentation requirements
Customer and client focus
Problem solving
Credit and risk assessment
Pipeline management
Recording/Organizing information
Collaboration
Attention to detail
Business acumen
Prioritization
Research experience