Van Rooyen, Gavin Frankfurt

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Added by Balaji Gummanoor_2404 Updated by QA on 2704

Job Description:
This job is responsible for elevated desktop support in a technical environment. Key responsibilities include day-to-day operations of incident management, request fulfillment, and execution of functional deliverables. Partners with key stakeholders across the enterprise to provide timely issue remediation. Job expectations include leveraging employee care capabilities and the ability to communicate complex technical information to clients.

Responsibilities:

• Partners with other Enterprise Information Technology (IT) support teams to improve processes and communication between teams for existing projects/workload
• Provides oversight and reinforces key performance indicators and metrics to drive results, convey a sense of urgency, and achieve intended business outcomes
• Builds cross-functional relationships to deliver on key priorities for local and national teams
• Ensures adherence to standard processes and procedures set forth by management and Global Information Security
• Ensures delivery of a client care focused experience on all engagements
• Leads through assigned projects to promote fulfillment of functional goals and objectives

Skills:

• Problem Solving
• Process Performance Management
• Result Orientation
• Risk Management
• Customer and Client Focus
• Leadership Development
• Performance Management
• Strategy Planning and Development
• Workforce Opportunity Management
• Emotional Intelligence
• Hiring and Onboarding
• Prioritization
• Retention
• Strategic Thinking

Shift:

Hours Per Week: