Team Leader

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*
 

The Client Protection UAT role sits within the Strategy Integration team under Client Protection.

Job Description :

We are looking for motivated, detail‑oriented individuals from Claims Operations who possess strong process knowledge and are interested in transitioning into a User Acceptance Testing (UAT) role.

Responsibilities

The UAT Individual Contributor (IC) will support end‑to‑end testing of claims platform initiatives.

Key responsibilities include:

• Lead and participate in end-to-end UAT cycles, including defining scope, test timelines, and acceptance criteria.
• Collaborate with business stakeholders, project teams, and technology teams to understand requirements and convert them into UAT test cases and scenarios.
• Create, review, and execute test scripts covering areas such as fraud workflows, claims processing, deposits, payments, and related banking functionalities.
• Manage the defect lifecycle by logging defects, partnering with tech teams for fixes, and validating resolutions.
• Ensure UAT activities comply with business rules, audit expectations, and regulatory requirements, and maintain detailed documentation.
• Provide clear and timely updates to project teams and leadership via status reports, risks, and readiness summaries.
• Support testers by helping them understand system flows, business logic, and expected outcomes.
• Develop an understanding of how different banking systems and platforms integrate.
• Supporting automation of creation and execution of test cases through testing automation tools.

Requirements:

Education – Bachelors/Master’s degree-preferably in Computer science.

Certifications - NA

Experience Range : 5 - 7 years

Foundation Skills:

• Subject-matter expertise in Claims Operations.
• Strong understanding of fraud prevention and billing dispute resolution processes across Debit and Credit products.
• Flexibility to support multiple products and functional areas based on business needs.
• Ability to multitask and adapt effectively in a fast‑paced, dynamic environment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.

Desired skills:

• 5+ years’ experience in Claims Operations.
• Highly organized, self‑driven, and proactive with a positive leadership mindset.
• Working knowledge of basic project management concepts with strong attention to detail.
• Demonstrated strength in planning, prioritization, and time management.
• Strong understanding of fraud and scam trends and their evolving impact within the banking industry.
• Experience collaborating with cross‑functional teams including business users, developers, and QA partners.
• Hands‑on experience with Claims platforms and systems such as FLASH, TSYS, BOLT, ENG, and EPIC.
• Proven ability to manage multiple initiatives simultaneously in complex and rapidly changing environments.
• Ability to work independently as well as collaboratively within a virtual or distributed team model.
• Experience using defect tracking tools (e.g., JIRA, Octane) to log, monitor, and retest issues.
• Comfortable working across multiple operational and reporting systems.
• Knowledge of databases for performing queries on tables using SAS / SQL.
• Experience in test case automation using Selenium is a plus.

Shift Timings : 12:30 PM to 9:30 PM - Candidate must be willing to work for flexible shift timing as per the business requirement.

Location: Gurugram / Mumbai / Gift City / Hyderabad.