Vice President, Site Support, Technology Infrastructure

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing a team of elevated desktop support employees in a technical environment. Key responsibilities include managing day-to-day operations of support teams, establishing and maintaining consistent and effective management routines to ensure delivery of key priorities on local and national teams, and partnering with Global Information Security and Risk Management teams to provide timely issue remediation. Job expectations include leveraging employee care capabilities and the ability to communicate complex technical information to clients.

Responsibilities:

• Manages employees and conducts hiring, performance management activities, and resolves other employee matters
• Partners with other Enterprise Information Technology (IT) support teams to improve processes and communication between teams for existing projects/workloads
• Provides oversight and reinforces key performance indicators and metrics to drive results, convey a sense of urgency, and achieve intended business outcomes
• Builds cross-functional relationships to deliver on key priorities for local and national teams
• Ensures adherence to standard processes and procedures set forth by management and Global Information Security
• Ensures delivery of a client care focused experience on all engagements
• Leads teams through assigned projects to promote fulfillment of functional goals and objectives

Skills:

• Problem Solving
• Process Performance Management
• Result Orientation
• Risk Management
• Customer and Client Focus
• Leadership Development
• Performance Management
• Strategy Planning and Development
• Workforce Opportunity Management
• Emotional Intelligence
• Hiring and Onboarding
• Prioritization
• Retention
• Strategic Thinking